FAQ’s

A. Planning and preparation are extremely essential to ensure a smooth move. Ideally we recommend that you contact MoveHub a minimum of 6 -8 weeks prior to your intended moving date. This would give us enough time to assess your moving requirements, provide you with a suitable quotation and organize all arrangements for the move. However we are very flexible to meet the client requirements and our team shall always target to meet your deadlines.

A. When planning your move there are several alternatives available to you. You may make your choices from sea freight or air freight based on factors like price, transit time, method of containerization etc. Generally it is advisable to select the most direct route with minimum handling. However it is essential that you carefully evaluate the pros and cons prior to making your choice.

A. The price quoted to you for the move is dependent on the terms agreed upon between you and MoveHub. If you have booked a door –to – door move, then all charges including custom clearance, and local delivery to your residence (with normal access, not above the first floor) are included in the estimate. However there can be destination specific exclusions which will be advised to you. Any taxes/duties applicable on your cargo are also excluded.
For a move booked door to port, all destination charges are payable by you on arrival. Therefore you shall be responsible for charges relating to unloading of cargo, port handling, custom clearance, and local delivery to your residence.

A. As a standard all our projects are worked on cash/cheque basis on the following terms unless credit terms are agreed on:
• A booking deposit of 50% of the agreed quotation is to be paid to confirm the moving dates.
• For all international moves, the balance amount is payable on completion of packaging and prior to dispatch of shipment.
• For all domestic moves, the balance amount is payable on the moving day.
• When cheque payments are made, moves will be conducted after successful clearance of cheques.

A. The team at MoveHub comprises of extensively trained and experienced individuals who ensure that every project undertaken is carried out with full attention and care. If you have booked us for the complete packaging and move of your cargo, we ensure that special cartons and packaging material are used to ensure safety of the items. If you wish to self pack you can purchase the packaging material from us as well.

A. Yes! We do offer temporary or permanent storage facilities at origin. If storage facilities are needed at destination we can arrange this through our network of reputed agents.

A. Yes we do, please let us know at the time of booking if this service is required so that we can schedule and quote accordingly.

A. Insurance of your belongings during an international move is highly recommended. On your request we can provide you with a comprehensive insurance cover at competitive rates and from reputed insurance providers who assure that claims if any would be dealt with promptly.

A. The requirements differ depending on the country we are sending to. It is better to contact our International Desk to provide you with an accurate list of documents to prepare.

A. No, your presence is not required to do the export customs clearance, however you will need to provide us with a copy of your passport and UAE residence visa (cancelled visas are accepted).

A. In international moves, it is most essential to be aware of the approximate transit time of the cargo from origin to final destination. Accordingly you should you not include perishable goods, foodstuff, liquids (which could leak causing damage to other items) etc. Apart from these you cannot include the following items:
• Hazardous materials such as paint, matches, aerosol cans, gas canisters or other flammable materials
• Firearms and ammunition.
• Plants of any kind.
• Corrosives and explosives.

A. Our reputed and well networked overseas agents will provide you will all the necessary assistance or information at your destination on the following
• Co-ordination with the MoveHub offices for any information that you may require
• Updates on the cargo status and arrival notifications
• Custom clearance procedures at the seaport or airport
• Transportation facilities from the seaport/airport until final destination.
• Provision of temporary storage facilities.
• Unpacking and assembling services at destination.

A. We at MoveHub completely understand the stress and discomfort that is involved in moving to another country. We therefore provide maximum information on destination country details, fact sheets, details on availability of essential services in the area such as schools, hospitals, banks etc. If you require we can also introduce you to area counselors to assist you or any family members with any adjustment issues.

A. MoveHub storage is located in Al Quoz 4, near Mall of the Emirates, Dubai, UAE.

A. The storage area is directly related to the volume of the cargo you wish to store with us. The MoveHub team will work with you to determine the size you require for your shipment to ensure that you only pay for your requirement.

A. The prices are dependent on the size of shipment and the duration of your booking. We do offer better rates if you wish to make the payment for the complete contract period in advance.

A. Our standard minimum rental period is one month. Our contracts are flexible and can be shortened or extended at any time.

A. Clients can access their goods within a maximum of 24 hours by a simple phone call to our offices. If required we can arrange for pick up and deliver of the goods from our logistics center.

A. At the time of booking, one month’s deposit is required along with the first month’s rent. From then, payments are required one month in advance. You are also able to pre-pay your entire contract in advance. Cash payments, bank transfers and current dated cheques are accepted modes of payment.

A. All types of food, perishable item, hazardous or dangerous goods are not permissible for storage.